Why You Might Need to Change Your iTax Password

Your KRA iTax password gives you access to sensitive personal and tax information. Whether you’ve forgotten it, want to update it for security reasons, or are recovering from a suspected breach, knowing how to reset or change your password is essential for keeping your account protected and compliant.

Two Ways to Change Your KRA iTax Password

There are two main scenarios:

1. 1.You remember your password but want to change it.

1. 2.You forgot your password and need to reset it.

Let’s go through both processes step by step.

Option 1: If You Remember Your Current Password

Step 1: Log in to the iTax Portal

• -Go to https://itax.kra.go.ke.

• -Enter your KRA PIN and current password, solve the arithmetic question, and click “Login.”

Step 2: Navigate to “Update Password”

• -Once logged in, click on the drop-down arrow near your name or the Settings icon (depending on interface).

• -Select “Change Password.”

Step 3: Update Your Password

• -Enter your current password.

• -Input your new password (minimum 8 characters, must include numbers, uppercase, lowercase, and a special character).

• -Confirm the new password and click “Submit.”

Your password is now updated. Make sure to store it securely.

Option 2: If You Forgot Your Password

Step 1: Go to the iTax Login Page

• -Visit https://itax.kra.go.ke.

• -Enter your KRA PIN, then click on “Forgot Password?”

Step 2: Receive Reset Instructions

• -You’ll be prompted to confirm your registered email address or phone number.

• -Once verified, a password reset link or a temporary password will be sent to your email.

Step 3: Log In and Change Password

• -Use the temporary password to log in.

• -The system will automatically prompt you to create a new password.

Follow the same password rules as before and complete the reset.

Password Rules to Remember

Your new iTax password must meet the following criteria:

• -At least 8 characters long

• -Include at least one uppercase letter

• -Include at least one lowercase letter

• -Include at least one number

• -Include at least one special character (like @, #, %)

Avoid using obvious passwords like "Password123" or your name.

What If You No Longer Have Access to Your Registered Email?

In this case, you’ll need to:

• -Visit your nearest KRA office or Huduma Centre

• -Carry your National ID and PIN Certificate

• -Request an email update or account recovery assistance

Conclusion

Changing or resetting your KRA iTax password is a straightforward process that takes only a few minutes. Whether you’re being proactive or responding to a login issue, following the correct procedure ensures you stay in control of your tax affairs and avoid access interruptions.