Introduction: Why the iTax Portal Is Important

The KRA iTax portal is the central platform for handling all tax-related tasks in Kenya. From filing returns and generating tax compliance certificates to updating your profile and applying for waivers, you need access to your iTax account to stay compliant. Logging in is straightforward—if you know your details. Here’s a formal yet simple guide to help you log in correctly and resolve any basic issues.

What You Need Before Logging In

Before accessing your iTax account, ensure you have:

• -Your KRA PIN (Personal Identification Number)

• -Your iTax Password

• -Access to your registered email address (for password reset or alerts)

• -A stable internet connection and updated browser

Step-by-Step: How to Log In to iTax Portal

1. 1.Visit the Official Website
   Go to https://itax.kra.go.ke on your browser.

1. 2.Enter Your KRA PIN or ID Number
   Type your KRA PIN or linked national ID number in the login field.

1. 3.Input Your Password
   Below the PIN, enter the password associated with your account.

1. 4.Answer the Arithmetic Security Check
   Solve the simple math question (e.g., 5 + 2 = 7) to prove you're not a bot.

1. 5.Click ‘Log In’
   You’ll be redirected to your iTax dashboard if all credentials are correct.

What to Expect Inside Your iTax Account

Once logged in, you can access several key features:

• -File income tax, VAT, or PAYE returns

• -Reprint your KRA PIN Certificate

• -Apply for a Tax Compliance Certificate

• -View payment status or generate payment slips

• -Update your taxpayer profile (e.g., change of email or address)

Forgot Your Password? Here’s What to Do

1. 1.Click on “Forgot Password/Unlock Account” on the login page.

1. 2.Enter your KRA PIN and solve the math challenge.

1. 3.A password reset link will be sent to your registered email.

1. 4.Click the link and create a new password.

If you don’t receive the email, check your spam/junk folder or confirm that your email is still the one registered with KRA.

Common Login Errors and How to Fix Them

• -Wrong Password: Use the password reset option if unsure.

• -Inactive PIN: This may happen if you never updated your profile on iTax. Visit a KRA office or Huduma Centre for help.

• -Account Locked: Too many failed attempts will lock your account—reset your password or contact KRA.

Conclusion: Access With Confidence

Logging into the KRA iTax portal is an essential skill for every taxpayer in Kenya. As long as you know your PIN and password, it’s a quick and secure process. Take a few minutes to bookmark the portal and store your credentials safely. If you experience trouble, the portal offers support mechanisms for quick recovery.