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You’ve just topped up your Kenya Power (KPLC) prepaid meter, ready to continue life uninterrupted. But there's a problem—the token code never arrives. Or worse, it comes, and you accidentally delete it. With the house already in blackout mode or your meter beeping on its last few units, panic sets in. But don't rush to repurchase or wait in long customer care queues. There are faster, smarter ways to get your missing 20-digit code back.
Kenya Power’s USSD service is a lifesaver in these moments. It's fast, it doesn’t need internet, and it works on any mobile phone. Just dial *977#, and you'll access a menu that puts full control in your hands.
Here’s how to navigate:
--Select “Prepaid Services (Token)”
-Choose “Latest Token” or “Token Details”
-Input your 11-digit meter number
Within seconds, you’ll receive an SMS with your most recent token purchases—clearly listing the 20-digit codes, dates, and amounts. Even if you’ve deleted the original SMS or never received it due to network lag, this method recovers it effortlessly.
If you have a smartphone, Kenya Power’s MyPower app offers a modern, app-based alternative. Available for both Android and iOS users, it centralizes all your KPLC interactions—including prepaid token management.
Here’s what you do:
-Open the MyPower app (no login needed)
-Tap on “My Bill / My Token”
-Enter your 11-digit meter number
You’ll instantly access a full list of your token history: purchase dates, payment amounts, and every 20-digit token code you’ve received in the past. This is especially useful if you want to confirm multiple past transactions or check who topped up the meter last.
Let’s be honest—KPLC prepaid meters can be frustrating, especially during power-sensitive moments. What makes this recovery process crucial is how quickly it returns control to the user. Whether you’re on a simple feature phone or a high-end smartphone, Kenya Power has made sure that lost tokens don’t mean lost money.
The USSD option works even in the most remote areas without internet access, while the app gives a full digital view for those who prefer modern convenience. Both methods are free, fast, and reliable.
Losing your KPLC token code is no longer a crisis. Thanks to *977# and the MyPower app, you can reclaim your token instantly, keep the lights on, and avoid unnecessary repurchasing or delays.
These tools are built with the everyday Kenyan in mind—practical, accessible, and always ready to help you stay powered.
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